MostEncounteredProblems
Version 4 (Adrian Georgescu, 06/06/2013 12:03 pm) → Version 5/41 (Adrian Georgescu, 06/06/2013 12:03 pm)
h1. Most Encountered Problems
h2. Request Timeout (408)
This means that Blink is not able to communicate with the SIP server. Several reasons can cause this:
* Incorrect account configuration (wrong SIP Proxy address) - you can fix this yourself by changing the account information
* Software firewall installed on computer blocking the software - you can check or fix this by asking the system administrator
* Network firewall blocking traffic - you can check or fix this by asking the network administrator
* SIP Server does not answer - you must ask for support the SIP service provider and provide them the SIP trace
h3. h3 How to troubleshoot this?
* You can eliminate some of the possible causes by using a SIP account provided by Blink. For this add a new SIP account in Blink and select *Create a Free Account* option.
* Check the Logs from menu Windows -> Logs -> SIP. Make a call and provide the logs to your service provider
h2. Request Timeout (408)
This means that Blink is not able to communicate with the SIP server. Several reasons can cause this:
* Incorrect account configuration (wrong SIP Proxy address) - you can fix this yourself by changing the account information
* Software firewall installed on computer blocking the software - you can check or fix this by asking the system administrator
* Network firewall blocking traffic - you can check or fix this by asking the network administrator
* SIP Server does not answer - you must ask for support the SIP service provider and provide them the SIP trace
h3. h3 How to troubleshoot this?
* You can eliminate some of the possible causes by using a SIP account provided by Blink. For this add a new SIP account in Blink and select *Create a Free Account* option.
* Check the Logs from menu Windows -> Logs -> SIP. Make a call and provide the logs to your service provider