Edit History

Help For Blink Pro

Version 4 (Tijmen de Mes, 06/25/2012 11:42 am)

1 1 Tijmen de Mes 
h1. Help for Blink Pro on MacOSX
2 1 Tijmen de Mes 






    3
    2
    Tijmen de Mes
    
Blink allows you to communicate in real time over the Internet. To use Blink you need a SIP account from a SIP service provider. Same like using an email program, you must configure Blink with the account you have obtained from your service provider. If things do not work they way you expect, the reasons can be caused mainly by two things, one is Blink software itself and the another one is the communication with the SIP Service Provider. 






    4
    2
    Tijmen de Mes
    






    5
    2
    Tijmen de Mes
    
While Blink may not be bug free, most of the problems you encounter when using Blink are related to the network communication with the SIP Service Provider. It is not the end-user who should understand the mechanics about how things work, so the main responsibility of making sure that things work correct falls into the hands of the SIP service provider who must properly setup its SIP infrastructure and support its user base.






    6
    2
    Tijmen de Mes
    






    7
    2
    Tijmen de Mes
    
h2. Refund Policy






    8
    2
    Tijmen de Mes
    






    9
    2
    Tijmen de Mes
    
Mac App Store does not provide refunds. If you purchased an application that do not like you are stuck with it. If you are not happy with this policy is Apple you must complain to, not us.






    10
    2
    Tijmen de Mes
    






    11
    2
    Tijmen de Mes
    
h2. Service Provider Problems






    12
    2
    Tijmen de Mes
    






    13
    3
    Tijmen de Mes
    
If you encounter connectivity problems like inability to receive incoming calls or failure to make outbound calls, you can find the reason by going to _Menu Window -> Logs -> SIP_. You should contact your SIP Service Provider and provide it with the information obtained from Blink logs.






    14
    2
    Tijmen de Mes
    






    15
    2
    Tijmen de Mes
    
h2. Software Problems






    16
    2
    Tijmen de Mes
    






    17
    2
    Tijmen de Mes
    
To report a problem, send an email to support@ag-projects.com. Please paste the relevant logs as explained below.






    18
    2
    Tijmen de Mes
    






    19
    2
    Tijmen de Mes
    
You can also check the history of the public Blink Support Forum.






    20
    2
    Tijmen de Mes
    






    21
    4
    Tijmen de Mes
    
h3. Critical Errors






    22
    2
    Tijmen de Mes
    






    23
    2
    Tijmen de Mes
    
If you experience a software crash, please send the complete crash report available in the crash reporter window (just copy and paste from it). Crash reports are saved in ~/Library/Logs/DiagnosticReports/.






    24
    2
    Tijmen de Mes
    






    25
    4
    Tijmen de Mes
    
h3. Non-Critical Errors






    26
    2
    Tijmen de Mes
    






    27
    2
    Tijmen de Mes
    
Non-critical programming errors are logged in the system log file /var/log/system.log. You can isolate the entries by opening Applications -> Utilities -> Console, selecting LOG FILES -> system.log and typing Blink in the search bar. Please provide us with this information when you report the problem you encountered.






    28
    2
    Tijmen de Mes
    






    29
    4
    Tijmen de Mes
    
h3. Configuration File






    30
    2
    Tijmen de Mes
    






    31
    2
    Tijmen de Mes
    
Blink accounts and settings are stored in a flat-text configuration file. The location of the configuration file is ~/Library/Application Support/Blink Pro/config. Do not edit this file manually. If you did and Blink does not start you must delete the file and start all over again.






    32
    2
    Tijmen de Mes
    






    33
    2
    Tijmen de Mes
    
Please report your OS name and version and Blink version. You can find Blink version in menu Blink -> About.